Refund and Return Policy

At Bali Designer Studio, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our return and refund policy is designed to provide a smooth resolution.

1. Eligibility for Returns

  • Returns are accepted within 7 days from the date of delivery.

  • Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.

  • Customized, made-to-order, or altered products cannot be returned or exchanged.

  • Any item showing signs of wear, damage, or improper washing will not be eligible for return.

2. Return Process

  • To initiate a return, please email balidesignerstudio2010@gmail.com with your order number, product details, and reason for return.

  • Once approved, return instructions will be provided.

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.

  • We recommend using a trackable shipping method to ensure successful return delivery.

3. Refund Policy

  • Upon receiving and inspecting the returned item, we will notify you of the refund approval or rejection.

  • Approved refunds will be processed within 7-10 business days and credited to your original payment method.

  • Shipping fees and COD charges are non-refundable.

  • If your refund is delayed, please check with your bank or payment provider before reaching out to us.

4. Exchange Policy

  • Exchanges are allowed only for defective or incorrectly shipped items.

  • You must report such issues within 48 hours of delivery, providing clear images of the product.

  • If the exact replacement is unavailable, you may choose an alternative item of equal value.

5. Non-Returnable Items

  • Customized and personalized products.

  • Items marked as “Final Sale” or “Non-Returnable”.

  • Accessories such as masks, scarves, and jewelry due to hygiene reasons.

6. Order Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.

  • Once an order is processed or shipped, cancellations are not permitted.

7. Contact Information

For any inquiries regarding returns and refunds, please contact:

Bali Designer Studio
Email: balidesignerstudio2010@gmail.com
Address: No 21/2, Thadey st. Taylors road , nr Chinmaya school, kilpauk, chennai