Shipping and Delivery Policy 

1. Introduction

At Bali Designer Studio, we are committed to providing exceptional products and services to our esteemed customers. This Shipping and Delivery Policy outlines the terms and conditions related to the shipment and delivery of orders placed through our website.

2. Domestic Shipping (Within India)

  • Standard Delivery: We offer complimentary standard shipping on all orders within India. Each garment is meticulously handcrafted to your unique specifications, and standard delivery typically takes 15 working days from the date of order confirmation.

  • Rush Delivery: For customers requiring expedited service, we offer a ‘Rush’ delivery option. By selecting this service, your custom-made garment will be prioritized in our production process and dispatched within 7 working days. An additional fee of ₹1,000 applies to this expedited service.

3. International Shipping

  • We offer international shipping on all our products. Shipping costs are calculated based on the weight of the garment and the destination country. The final shipping charges will be displayed at checkout before you complete your order.

    For any questions regarding shipping, feel free to contact our support team.

    Shipping Charges: For international orders, a flat shipping fee of ₹2,500 is applied, regardless of the number of items in the order.

  • Delivery Timeframe: International deliveries are typically completed within 3-5 working days after dispatch. Please note that customs procedures in the destination country may affect delivery times.

  • Customs and Duties: International shipments may be subject to import duties and taxes, which are levied once the package reaches the destination country. These charges are the responsibility of the customer.

4. Order Processing Time

  • Standard Orders: All standard orders are processed and dispatched within 15 working days from the date of order confirmation.

  • Rush Orders: Rush orders are processed and dispatched within 7 working days from the date of order confirmation, subject to the additional fee.

5. Delivery Conditions

Bali Designer Studio strives to meet the delivery schedules mentioned above. However, certain situations beyond our control—such as customer unavailability, production delays, public holidays, adverse weather conditions, inaccuracies in delivery information, or legal requirements—may result in delays. If the estimated delivery date falls on a weekend or public holiday, the delivery will likely occur on the following working day.

6. Alterations and Remakes

  • Domestic Orders: We offer a complimentary pickup service for alterations or remakes requested within 30 days of order delivery anywhere within India.

  • International Orders: Currently, we do not provide alteration services or pickup services for international orders. Customers may return items for alterations at their own expense.

7. Returns and Refunds

Please refer to our Returns and Refunds Policy for detailed information on returning products and eligibility for refunds.

8. Contact Us

For any questions or assistance regarding shipping and delivery, please contact our Customer Service team:

  • Email: balidesignerstudio2010@gmail.com

  • Phone: +919176817735

Our customer service hours are Monday to Friday, 10:00 AM to 6:00 PM, and Saturday, 10:00 AM to 3:00 PM IST.

9. Policy Updates

Bali Designer Studio reserves the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

By placing an order with Bali Designer Studio, you agree to the terms outlined in this Shipping and Delivery Policy.

We offer international shipping on all our products. Shipping costs are calculated based on the weight of the garment and the destination country. The final shipping charges will be displayed at checkout before you complete your order.

For any questions regarding shipping, feel free to contact our support team.